Key relationships

We create value through our relationships with our stakeholders. Building trust, mutual respect and credibility with our stakeholders is vital to our long-term sustainability.

All interactions with our stakeholders are based on our values, included on page 61, which guide our behaviour ensuring our stakeholders know what to expect from us. We have taken our stakeholders' views into account in formulating our strategic priorities and report content.

An overview of our key stakeholder groups, their interests and concerns and how we engage with them is provided in the table below.

Stakeholder group       Why it is important for us to engage   How we engage with our stakeholders   Our stakeholders’ key interests     Associated strategic
priorities
 
Investors and funding institutions      

Investors and funding institutions are the providers of capital necessary for our growth and we need transparent communication and to understand potential concerns

 
  • JSE news services
  • Media releases and published results
  • Integrated annual reports and financial statements
  • Annual General Meetings
  • Dedicated analyst and investor presentations
  • One-on-one meetings
  • Tsogo Sun website
 
  • Sustainable growth and returns on investment
  • Dividends
  • Risks and opportunities of expansion
  • Transparent executive remuneration
  • Corporate governance and ethics
  • Liquidity and gearing
    Financial strength
and durability
Organic growth

Inorganic growth
Government and regulatory bodies      

Government provides us with our licence to trade and the enabling regulatory framework within which to operate and we need to ensure compliance and understand the broader economic, social and environmental issues

 
  • Establish constructive relationships
  • Comment on developments in legislation
  • Participate in forums
  • Written responses in consultation processes
  • Presentations and feedback sessions
  • Regulatory surveillance, reporting and interaction
  • Membership of industry bodies, e.g. CASA, Fedhasa, BLSA, etc.
 
  • Taxation revenues
  • Compliance with legislation
  • Compliance with licence conditions
  • Job creation
  • Investment in public and tourism infrastructure
  • Investment in disadvantaged communities
  • Advancing transformation
  • Social impacts
  • Reduction in energy and water consumption
    Deliver to our
beneficiaries
Regulatory
compliance
Human resources
Customers      

We need to understand our customers’ needs, perceptions and behaviours in order to deliver experiences relevant to them, thereby enhancing our brand value and driving revenue

 
  • Satisfaction surveys
  • Rewards programmes
  • Customer relationship managers
  • Call centres
  • Website and active Twitter and Facebook engagement
  • One-on-one interaction
 
  • Quality product
  • Consistent quality experience
  • Simpler and quicker to deal with us
  • Value offerings
  • Long-term security of supply
  • Recognition for loyalty
    Product relevance to customer experience
Communities      

Engagement assists us to focus our efforts on empowering local communities which contributes to our long-term viability

 
  • Events and sponsorships
  • Media channels
  • Corporate social investment initiatives
  • National Responsible Gambling Programme
 
  • Investment in disadvantaged communities
  • Employment opportunities
  • Sponsorships
  • Responsible gaming
    Deliver to our beneficiaries
Employees and unions      

Our employees are core to delivering our customer experiences and we need to understand their needs, challenges and aspirations and for them to be aligned with our strategy

 
  • Communication from executives
  • Internal communications and posters
  • Induction programmes
  • Ongoing training and education
  • Employee surveys
  • Performance management programmes
  • Anti-fraud, ethics and corruption hotline
  • Trade union representative meetings
  • Staff engagement programme ‘livingTSOGO’
 
  • Job security
  • Engagement
  • Performance management
  • Clear understanding of reward structures
  • Health and safety performance
  • Access to HIV counselling and wellness programmes
  • Career planning and skills development
  • Preferred employer
    Human resources
Suppliers, tenants and business partners      

Our suppliers, tenants and business partners enable us to deliver consistent customer experiences

 
  • One-on-one meetings
  • Tender and procurement processes
  • Anti-fraud, ethics and corruption hotline
  • Supplier forums and showcases
 
  • Timely payment and favourable terms
  • Fair treatment
  • BBBEE compliance

 

    Deliver to our beneficiaries

In addition to providing exceptional experiences to our customers, the group generates direct and indirect financial benefits for our stakeholders including:

  • returns for our shareholders and funding institutions;
  • substantial income tax, dividend taxes, gaming levies and VAT, employees' tax and property rates and taxes to national and provincial government;
  • corporate social investment within the communities we serve;
  • employment within the communities we serve;
  • sustainable business for our national and local business partners and suppliers which creates wealth and additional employment; and
  • continuous investment to maintain and expand our portfolio of properties.

A substantial portion of the value added wealth generated by the group is spent with/distributed to black economic empowered businesses, PDIs and government. The value added by the group and the contribution to black economic empowered businesses, PDIs and government is as follows:

Value added for the year ended 31 March 2018 (Rm)
Value added to black economic empowered businesses, PDIs and government for the year ended 31 March 2018 (Rm)
* As per the Department of Trade and Industry tourism sector code
(1) Net pay to employees with employees’ tax included in taxation
Key relationships